Troubleshooting

A practical explanation of current subscription, Moments, crypto, billing-error, and EU or UK withdrawal rules, with evidence to prepare before requesting review.

How to compare cancellation timing with the renewal charge, verify the account and processor, preserve confirmation, and dispute a possible billing error.

How to distinguish a frozen chat from a loading error, preserve the notice, use the built-in appeal, track status, and avoid bypass attempts.

How to find a chat that vanished from Messages by checking Archived Chats, account identity, companion grouping, old URLs, deletion, and frozen status.

How to diagnose a completed payment when the account still shows Free, paid features remain locked, or the subscription appears on another account.

Checks for the one-time Discord welcome bonus, account linking, OAuth permission, prior claims, one-account limits, and delayed role or reward synchronization.

How to distinguish a clear policy block from an ambiguous filter result, simplify a legitimate request, preserve the wording, and use official appeal or support routes.

Checks for missing, unexpected, muted, or unplayable video audio, including job settings, browser playback, Moments cost, and regeneration decisions.

How to check per-companion memory scope after a group edit, distinguish private from shared memory, and preserve evidence before rebuilding the chat.

How to improve a custom character whose face, body, hair, style, or generated images do not match the setup, while respecting real-person restrictions.

How to diagnose shared memories that do not carry across chats, private memories that bleed over, or chats assigned to the wrong Memory Group.

Checks for group chats that fail to open, respond, identify members, create images, start beta calls, or preserve the expected configuration.