Quick answer: Confirm that audio was enabled for the original video job. Then check the player’s mute state, browser output, and another device. Audio affects video pricing, so do not regenerate until the original settings and Moments charge are clear.
Confirm the original video settings
Open the job details and record content mode, resolution, duration, and audio selection. The official video guide says pricing depends on these settings and that enabling audio doubles the listed Standard-video cost. A video generated without audio is not an audio failure.
If the whole video remains pending, use the processing guide. If the audio option changed the balance unexpectedly, use the Moments guide.
AI Video Gallery
A preview of selected portrait videos and AI character images.
Test playback before regenerating
- Unmute the video player and device.
- Check the selected audio output.
- Open the same video in another browser.
- Test on another device if mobile playback is uncertain.
- Download or open the permitted media file if that option is available.
- Compare the original job’s audio setting and Moments charge.
Separate missing audio from unsuitable audio
No audio in every player suggests the generated file or job setting. Audio on one device but not another points to playback. Unexpected sound or poor synchronization is an output-quality issue, not the same as a missing track.
Use the SecretOpedia’s Secrets AI video-audio guides for related checks. The the Secrets AI review of video audio and pricing gives broader context before paying for another generation.
Escalate with job and player evidence
Send support the video ID, selected settings, time, devices tested, screenshot, and Moments before and after. Keep the original video and its job details.
Public documentation does not promise an automatic refund for every missing or unsatisfactory audio result. Ask support to review the specific job.
Sources checked July 12, 2026: Video Generation, Moments & Payments, Tips & Tricks, Changelog.
