Quick answer: Confirm current tier access, the member list, and whether the failure affects text, images, memory, or the beta voice call. Group members are currently set when the chat is created, and each companion has a separate memory scope.
Identify the failing group-chat layer
Text delivery, companion identification, group images, memory, and voice calls are separate systems. Test a simple text message first. If one member impersonates another or identity labels are wrong, save an example. If only memory changed, use the group memory guide.
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A preview of selected portrait videos and AI character images.
Check the current group configuration
- Confirm the subscription tier and group member limit.
- Open the member list and verify the intended companions.
- Check each companion’s private or shared memory scope.
- Send a short text-only message.
- Test images only after text works.
- Test the beta group call separately.
The official group-chat guide says members cannot currently be added or removed later; a different member set requires a new group chat.
Separate expected limitations from a broken chat
An inability to edit members can be expected behavior. A group image may not include every companion because the system selects participants from context. Group voice calls are documented as beta, so a call issue does not automatically mean text group chat is unavailable.
Use the SecretOpedia’s Secrets AI group-chat guides for related chat and memory checks. The the Secrets AI review of group-chat access and features provides broader context on plan requirements.
Escalate a reproducible group failure
Provide the group name, member list, tier, feature affected, per-companion memory scope, browser, time, and a short redacted example. If the entire platform is failing, start with the general troubleshooting checklist.
The changelog has previously listed group persona, streaming, impersonation, and memory-reset fixes. Use the current symptom rather than assuming an old issue returned.
Sources checked July 12, 2026: Group Chats, Subscription Tiers & Limits, Memory System, Audio Calls, Changelog.
