Troubleshooting

What to check when a memory previously existed but is no longer visible, including scope, category, chat deletion, Time Travel, and account identity.

How to review duplicate, conflicting, outdated, or incorrectly merged memories and use change requests without creating more copies.

How to correct wrong names, pronouns, gender, appearance, or user identity by checking Persona details, memory, chat scope, and old context.

Checks for a Persona that is inactive, ignored, applied only in some chats, or overridden by old context, memory, or group-chat configuration.

How to distinguish account deletion from cancellation, protect permitted data, understand current retention statements, and verify completion.

How to correct a companion that loses personality, narrates incorrectly, becomes overly agreeable, speaks for others, or ignores the roleplay direction.

Checks for declined cards, pending checkout, crypto payments that appear failed, duplicate attempts, wrong account, and missing Moments or access.

Official cancellation routes, renewal timing, confirmation checks, data precautions, and the current inconsistency between public cancellation documents.

Checks for calls that will not start, end immediately, cannot hear the microphone, have no output, disconnect, or charge Moments unexpectedly.

How to separate monthly grant resets, purchased Moments, delayed balance updates, paid generation charges, and possible account mismatch.

Practical diagnostics for extra limbs, changing faces, merged characters, inconsistent clothing, and identity drift in completed images.

Checks for a video that remains queued, processing, missing, or unplayable while preserving job details and avoiding duplicate Moment charges.