Quick answer: Open the official Secrets AI website and use the same sign-in method used when the account was created. If you can sign in but chats, Moments, or paid access are missing, you may be in a different account rather than facing a login failure.
Separate login failure from wrong-account access
A true login failure blocks access. A wrong-account case lets you enter but shows a different email, no old chats, a free allowance, or a different balance. Check the email in User Settings and compare it with receipts or account messages before creating another account.
Google, Apple, and email sign-in can lead to different account identities. Apple privacy options can also hide the address you expect to see. If the correct account opens but paid access is absent, continue with subscription activation checks. If the official site also fails outside the login flow, use the broader site diagnostic.
AI Video Gallery
A preview of selected portrait videos and AI character images.
Test the browser session without losing guest data
- Close duplicate tabs and copy unsent text.
- Open a private window and sign in from the official domain.
- Temporarily disable a blocker if the sign-in callback never completes.
- Try a second browser before removing site data.
- Clear only Secrets AI site data after confirming the correct sign-in method.
Public documentation does not promise that a guest conversation will transfer to a later account or survive browser-data removal. Save permitted information before cleaning the session.
Check email and app assumptions
Look in spam and promotions folders when an expected email does not arrive, and record the time and address used. Repeated submissions can make it harder to know which request succeeded.
The official wiki describes browser installation as the app method; it does not list an official Apple App Store or Google Play app. The SecretOpedia’s Secrets AI account guides use the website workflow. For a broader assessment of access, features, and plan requirements, see our the Secrets AI review covering access and account limits.
Ask support to identify the account, not reveal credentials
Provide the sign-in method, visible account email, receipt date, browser, device, and a screenshot of the error or account state. If a payment receipt belongs to a different email, explain that without sending the full card number.
Historical changelog entries include email-signup and multiple-account synchronization fixes. They help explain why account identity matters, but they do not establish a current platform incident.
Sources checked July 12, 2026: Install the App, Privacy Policy, User Settings, Changelog, Tips & Tricks.
