Quick answer: Compare the cancellation confirmation with the renewal date and charge time. A cancellation submitted after renewal can leave the new period charged, while a charge after a timely confirmed cancellation may be a billing error that should be reported in writing.
Build the cancellation and charge timeline
Collect the cancellation confirmation, subscription page status, renewal date, charge date, amount, account email, and payment processor. Confirm that the cancellation belonged to the same account and plan.
If you do not have a confirmation, return to the cancellation guide and verify whether renewal was actually disabled.
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Check common explanations before disputing
- Compare the cancellation time with the renewal cutoff.
- Check whether the charge is pending or settled.
- Confirm the billing cycle and multi-month term; quarterly, biannual, and annual plans can renew for a larger amount than a monthly plan.
- Check whether another Secrets AI account holds the subscription.
- Identify whether the transaction was card or crypto.
- Do not submit duplicate cancellation requests. If you are considering a card dispute, preserve the records and check your issuer’s deadline; a support exchange should not cause you to miss a time limit that applies to your payment method.
Use the current refund policy for billing errors
The current Refund Policy asks users to report a suspected billing error in writing within 30 days of the statement containing it. Crypto transactions and Moments purchases have stricter refund language, so the payment type matters.
Use the Secrets AI refund guide for eligibility and required records. The SecretOpedia’s Secrets AI post-cancellation billing guides collects related checks, while our the Secrets AI pricing review and cancellation context provides broader plan context.
Contact support with a complete but redacted record
Send the account email, confirmation, renewal date, statement date, amount, processor, and last four digits only when needed. Never send the full card number or security code.
The current Refund Policy gives a 30-day reporting window for a suspected billing error, so do not delay while waiting for an unrelated account issue to resolve. Keep all written responses. If support confirms a billing error, retain the correction or refund reference until it appears on the original payment method.
Sources checked July 12, 2026: Refund Policy, Cancelling, Terms of Service, Subscription Management, Tips & Tricks.
