Quick answer: Check Archived Chats before assuming the conversation was deleted. Then confirm the signed-in account, expand the correct companion in Messages, and look for a frozen-chat label. A chat deleted by the user is different from a chat that was archived or hidden by account state.
Search the places the chat can still exist
Open User Settings and expand Archived Chats. The official guide says Unarchive returns the conversation to the main Messages list. Also expand the relevant companion’s chat group and check whether the chat has a renamed title.
If the entire account looks empty, start with the account identity checks.
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Check status without deleting anything else
- Confirm the visible account email.
- Search Archived Chats and unarchive only the intended chat.
- Open Messages from the main navigation rather than an old URL.
- Look for a frozen or moderated status.
- Check whether another device shows the same list.
- Do not clear site data until guest-chat and account identity are understood.
Understand what can and cannot be recovered
An archived chat should be restorable. A frozen chat may remain visible but unavailable pending moderation. Public documentation does not promise recovery of a manually deleted chat. Deleting a private chat can also remove its private memories.
Use the frozen-chat guide when a moderation notice appears. Visit the SecretOpedia’s Secrets AI chat-recovery guides for more account help, and see our the Secrets AI review of data, chat, and privacy controls for broader data and privacy context.
Ask support to trace the chat state
Provide the account email, companion, approximate chat title, last access time, archive check, device, and screenshot of the Messages list. Do not send a full private conversation merely to identify the missing item.
Historical changelog entries include guest-chat loading, chat 404, and frozen-chat display improvements. Use the current status shown in your account.
Sources checked July 12, 2026: User Settings, Multiple Chats, Memory System, Changelog, Tips & Tricks.
